Frequently Asked Questions

Everything you need to know about shopping with Ambela

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, generally ranging from 10-21 days.

What is your return policy?

We offer a 30-day return window for all unused and unopened items. Simply contact our support team to initiate a return and receive a prepaid shipping label.

How can I track my shipment?

Once your order has been dispatched, you will receive an email containing a unique tracking number and a link to monitor your package's progress in real-time.

What payment methods do you accept?

Ambela accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Are your products covered by a warranty?

Yes, all Ambela products come with a standard one-year manufacturer's warranty that covers any defects in materials or workmanship under normal use.

Can I modify or cancel my order after it has been placed?

Orders can be modified or canceled within 2 hours of placement. After this window, the order enters our fulfillment process and can no longer be changed.